Return and Refund Policy

Last updated 6 October 2026

This policy applies to orders placed on vgmbio.com, operated by Very Good Man Ltd (trading as VGM Bio).

1. Damaged or incorrect items

If an item arrives damaged, or we sent the wrong item, email hello@vgmbio.com within 3 business days of delivery with:

• your order number, and
• clear photos of the item, vial(s) and outer packaging.

Once we approve the claim we send a free replacement. If we cannot provide a replacement, we refund the item to your original payment method; your bank may take 3 to 10 business days to show it.

2. Other returns

Because these are research materials, all other sales are final once an order has been dispatched. We do not accept returns of opened or used items, items exposed to improper storage, or items refused at delivery or returned without authorisation.

3. Cancelling an order

You can cancel free of charge before your order is dispatched by emailing hello@vgmbio.com. Cancelled orders are refunded in full to the original payment method within 3 to 10 business days, depending on your bank.

4. Lost parcels

If tracking shows your parcel as lost, email us and we will work with the carrier to resolve it. We cannot replace orders sent to an incorrect address entered at checkout.

5. Research use

Products are sold strictly for in-vitro laboratory research and are not for human or veterinary use.